Optician- Dr Black's Eye Associates

EssilorLuxottica Group • Jeffersonville, IN

1d

About The Position

The Optician provides an excellent patient experience by helping patients select eyewear, taking accurate measurements, ordering and fitting eyewear, and meeting patients’ vision needs. The role supports the practice’s goal of becoming the community’s premier destination for vision care. The Optician collaborates with doctors and practice staff, contributes optical expertise to peers, and helps ensure that patients receive accurate, high-quality eyewear and attentive service.

Requirements

• High school graduate or equivalent.
• Active state optical license and ability to maintain the license.
• Strong customer service skills, including communication, listening, and teamwork.
• Strong basic math skills.
• Sales skills.
• Ability to embrace new technology and change.

Nice To Haves

• Familiarity with technology such as point-of-sale systems, patient record systems, and other software applications.

Responsibilities

• Custom-fit glasses and precisely place prescriptions in lenses.
• Take and record measurements, adjust and fit eyewear, and ensure finished eyewear meets quality standards and patient requirements.
• Ask open-ended questions to understand patients’ needs and priorities.
• Provide optical expertise and assist peers with complex product needs and prescriptions.
• Identify the underlying causes of patient issues, develop lasting solutions, resolve issues promptly, and partner with management when necessary.
• Manage competing priorities and use time effectively.
• Operate the point-of-sale system and enter patient information accurately.
• Commit to delivery dates and times, seek feedback, and ask for referrals.
• Take ownership of individual and team goals and work toward exceptional results.
• Present, celebrate, and educate at the time of eyewear dispense.
• Keep the dispensary clean, attractive, and organized, and protect company assets.
• Collaborate daily with doctors and practice staff to support patient care.
• Inform management of safety opportunities and demonstrate safe work practices.
• Follow company policies and procedures, including those concerning discounts, promotions, and inventory management.
• Work weekends and evenings as required by business needs, which vary by location.
• Meet attendance and timekeeping requirements and maintain the proper dress code.
• Foster positive working relationships with the practice and promptly communicate concerns to the Manager.
• Perform other duties assigned by the Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off or vacation, and employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED