Optical Sales Associate / Optician - Training Provided!

Clarkson Eyecare•Clayton, MO

About The Position

Clarkson Eyecare is seeking an Optical Technician to deliver a world-class Total Patient Experience, maximize retail sales, and support patients’ medical needs. The technician is trained to dispense and fit glasses and contact lenses based on prescriptions from optometrists and ophthalmologists, connecting patients’ needs with the goods and services offered. This is a full-time role in Clayton, Missouri. Offices are open Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 1 p.m. Employees must have open availability to work shifts within those hours and may occasionally need to work earlier or later. The position includes a full benefits package, paid time off and holidays, paid maternity leave, competitive base pay, and employee discounts.

Requirements

High school diploma or GED.
At least one year in a role interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Comply with HIPAA requirements regarding protected health information.
Favorable background check as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to meet the listed physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; fine motor and hand use; and visual and auditory acuity.

Nice To Haves

Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
Current ABO/ABOC and NCLE certifications preferred, or obtain them within the first two years of employment.

Responsibilities

Build relationships with patients and provide medical support consistent with the Total Patient Experience.
Identify patients’ wants and needs and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto-lensometers and manual lensometers.
Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids, policies, and protocols, including procedures for maintaining accurate frame inventory.
Keep frame areas clean, organized, fully stocked, and well presented.
Perform general office duties and cleaning assigned by the manager.
Assist with other office duties as needed.