Optical Sales Associate / Optician - Training Provided!

Clarkson Eyecare•Eureka, MO

5d•Onsite

About The Position

Clarkson Eyecare is hiring a full-time Optical Technician (Optician) in Eureka, Missouri. Eyecare or medical experience is not required because training is provided. The technician supports patients’ medical needs while delivering a high-quality patient experience and maximizing retail sales. Working from prescriptions written by optometrists and ophthalmologists, the technician helps dispense and fit glasses and contact lenses and connects patients with appropriate products and services. The position requires open availability for shifts during office hours of Monday through Friday, 8 a.m. to 7 p.m., and Saturday, 8 a.m. to 1 p.m. Employees will not work all of those hours, but may need to work earlier or later as needed. The role includes frequent walking, sitting, and standing; regular bending, stooping, and reaching; handling items up to 25 pounds; and sustained visual, auditory, and fine-motor activity.

Requirements

High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms and to understand safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Compliance with HIPAA requirements for protected health information.
Favorable background-check result as required by the state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to lift, carry, push, and pull items up to 25 pounds; strong fine motor skills and full use of hands; and required visual and auditory acuity.
Open availability for shifts within the stated office hours.

Nice To Haves

Previous medical office experience.
Previous ophthalmic experience, strongly preferred.
Current ABO/ABOC and NCLE certifications, or ability to obtain them within the first two years of employment.

Responsibilities

Build relationships with patients and deliver the Total Patient Experience while providing medical support.
Identify patients’ wants and needs and recommend and sell products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto and manual lensometers.
Educate patients about and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids, policies, and applicable protocols.
Maintain clean, organized, fully stocked, and well-presented frame areas and accurate frame inventory.
Perform general office duties and cleaning as assigned by the manager.
Assist with other office duties as needed.