Optical Technician / Optician
About The Position
An Optical Technician works to provide a world-class Total Patient Experience, maximize retail sales, and support patients’ medical needs. The role involves dispensing and fitting glasses and contact lenses based on prescriptions written by optometrists and ophthalmologists, and connecting patients’ needs with the goods and services offered. The technician helps patients choose frames and lenses, collects fitting measurements, operates lensometry equipment, dispenses orders, and repairs or adjusts frames. This role requires customer or patient interaction, proficiency with Microsoft Office applications, and the physical abilities needed to perform the listed duties.
Requirements
- At least one year of experience in a position interacting with customers or patients, or an equivalent combination of education and experience.
- High school diploma or GED.
- Favorable background-check result as required by state.
- Proof of identity and authorization to work in the United States.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to perform the physical demands described, including lifting, carrying, pushing, and pulling items up to 25 pounds; strong fine motor skills and full use of hands; and required visual and auditory acuity.
Nice To Haves
- Previous medical office experience.
- Previous ophthalmic experience.
- ABO certification.
- NCLE certification.
Responsibilities
- Deliver the Total Patient Experience and build relationships with patients while providing medical support.
- Determine patients’ wants and needs and recommend or sell products and services that meet or exceed their expectations.
- Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
- Operate auto-lensometers and manual lensometers.
- Educate patients and recommend lenses, lens coatings, and frames suited to their needs.
- Accurately collect measurements, including bridge, eye size, temple length, segment heights, vertex distance, pupillary distance, and pantoscopic tilt.
- Dispense patient orders and repair or adjust frames.
- Dispense glasses and contact lens orders using the current process.
Benefits
- Medical, vision, dental, and life insurance
- 401(k) with employer matching
- Paid time off
- Paid holidays
- Paid maternity leave
- Competitive base pay
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
