Optical Supervisor - Ellis Preserve

Warby Parker•Newtown Square, PA

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team at Ellis Preserve. The role combines direct customer service and eyewear expertise with store leadership and operational responsibilities. The Optical Supervisor acts as a store keyholder, helps open and close the store, supports internal operations, and helps foster an upbeat, productive environment for opticians and retail advisors. The position works directly with customers to understand and meet their eyewear needs, take and record measurements, adjust and fit eyewear, and ensure finished eyewear meets optical standards and customer requirements. The supervisor also explains prescription terminology and product offerings in accessible terms. In partnership with store management, the Optical Supervisor helps lead and mentor the Optical team, including Optician Apprentice Program participants. They support daily operational, service, and staff-zoning procedures, help drive the store vision and sales through customer service, act as a main contact for customer and operational questions, and maintain store systems, inventory databases, and business operations.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensure.
Have 2 or more years of experience, including supervisor responsibilities.
Communicate clearly, effectively, and professionally, including explaining technical terminology in accessible terms.
Be dedicated to exceeding expectations for customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing environment.
Be detail-oriented, remain calm under pressure, and manage a wide range of responsibilities.
Be open-minded and committed to continuous learning.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to help meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check that finished eyewear meets Warby Parker optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Help open and close the store as a keyholder.
Ensure daily operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
Support the store vision and sales by providing exceptional service on the floor and serving as the main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants, and model excellent service.
Help maintain general store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture.

Benefits

Health, vision, and dental insurance for full-time employees.
Life and AD&D insurance for full-time employees.
Paid sick leave for full-time employees; part-time employees also receive paid sick leave, with details varying by state and employment status.
Paid holidays for full-time employees.
Vacation days per year for full-time employees.
Retirement savings plan (401(k)) for full-time employees.
Parental leave, including for non-birthing parents, for full-time employees.
Short-term disability for full-time employees.
Employee Stock Purchase Plan for full-time and part-time employees.
Employee Assistance Program (EAP) for full-time and part-time employees.
Bereavement support for full-time employees.
Optical education reimbursement for full-time employees.
Free eyewear for full-time and part-time employees.