Optical Supervisor

Visionworks•Braintree, MA

About The Position

The Optical Supervisor/Assistant Manager is a leader who models the Visionworks way and supervises the store in the General Manager’s absence. The role supports the General Manager in achieving store financial goals through floor leadership, accountability, and coaching and developing associates to provide a simple, human, and bold patient and customer journey. The position promotes store profitability and sales goals, supports store operations, and helps deliver a positive patient and customer experience.

Requirements

High school diploma, GED, or equivalent experience required.
1–5 years of supervisory experience required.

Responsibilities

Promote store profitability and achievement of sales goals by holding self and the team accountable for daily, weekly, and monthly targets.
Model and participate in all steps of the patient/customer journey, and supervise and redirect associates in the exam lane and on the sales floor.
Support the General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services, and ensuring patient/customer needs are met.
Coach, motivate, and support associates in performing their roles to ensure a flawless patient/customer experience.
Use sound judgment to remove obstacles and resolve issues in the patient/customer experience in partnership with the General Manager.
Execute broad operational activities to meet the store’s financial and customer experience goals.
Supervise the store in the absence of the General Manager.