Optical Supervisor

Visionworks•Braintree, MA

3d•$20 - $26

About The Position

The Optical Supervisor/Assistant Manager is a leader who models Visionworks’ service standards and supervises the store when the General Manager is absent. The role supports the General Manager in achieving store financial goals through floor leadership, accountability, and coaching and developing associates. The supervisor helps provide a simple, human, and bold experience for patients and customers while supporting the store’s operational, financial, and customer experience goals.

Requirements

High school diploma, GED, or equivalent experience.
1–5 years of supervisory experience.

Responsibilities

Promote store profitability and sales-goal achievement by holding oneself and the team accountable for daily, weekly, and monthly targets.
Model and participate in all steps of the patient/customer journey, and supervise and redirect associates in the exam lane and on the sales floor.
Support the General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services, and ensuring patient and customer needs are met.
Coach, motivate, and support associates in their roles to help deliver a strong patient/customer experience.
Use sound judgment to remove obstacles and resolve issues in the patient/customer experience in partnership with the General Manager.
Execute broad operational activities to meet the store’s financial and customer experience goals.
Supervise the store in the General Manager’s absence.