Optical Supervisor

Visionworks • Brookline, MA

1d

About The Position

The Optical Supervisor/Assistant Manager is a leader who supports the Visionworks business and models the company’s approach to patient and customer care. The role supervises the store when the General Manager is absent and supports the General Manager in achieving financial goals through floor leadership, accountability, and associate coaching and development. The supervisor helps deliver a simple, human, and bold patient and customer journey while supporting store financial and customer-experience goals.

Requirements

• High school diploma, GED, or equivalent experience.
• 1–5 years of supervisory experience.

Responsibilities

• Promote store profitability and achievement of sales goals by holding self and the team accountable for daily, weekly, and monthly targets.
• Model and participate in all steps of the patient/customer journey, and supervise and redirect associates in the exam lane and on the sales floor.
• Support the General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services, and ensuring patient/customer needs are met.
• Coach, motivate, and support associates in performing their roles to deliver a strong patient/customer experience.
• Use sound judgment to remove obstacles and resolve patient/customer experience issues in partnership with the General Manager.
• Execute broad operational activities to meet the store’s financial and customer-experience goals.
• Supervise the store in the absence of the General Manager.

Benefits

• Vision coverage
• Paid parental leave
• Bereavement leave
• 401(k) savings plan
• Paid time off
• Milestone anniversary awards
• Medical and dental coverage for full-time employees
• Exclusive employee discounts
• The posting also mentions eligible bonuses, equity, and commissions as possible compensation components.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED