Optical Supervisor -Boston Seaport

Warby Parker•Boston, MA

14h•$25 - $28•Onsite

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team at the Boston Seaport store. The role combines direct customer eyewear support with keyholder and store leadership responsibilities. The supervisor helps open and close the store, maintains internal operations, and fosters an upbeat, productive environment for opticians and retail advisors. The position also supports Warby Parker’s mission to make vision care simple and accessible and its Buy a Pair, Give a Pair program.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
Have at least 2 years of experience, including supervisor responsibilities.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms to customers.
Be dedicated to providing exceptional experiences for customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be detail-oriented, remain composed under pressure, and manage a wide range of responsibilities.
Be open-minded and committed to learning.
Not be listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check finished eyewear against optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Ensure operational, service, and staff zoning procedures are carried out to Warby Parker standards.
Support the store vision and sales by providing exceptional service on the floor and serving as the main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including participants in the Optician Apprentice Program, and model excellent service.
Help maintain store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture.
Help open and close the store as a keyholder.