Optical Supervisor

Visionworks • Corning, NY

1d

About The Position

The Optical Supervisor/Assistant Manager is a leader who supports the business and role-models the Visionworks approach. The position supervises the store in the General Manager’s absence and supports the General Manager in achieving store financial goals through floor leadership, accountability, and coaching and development of associates. The role helps deliver a simple, human, and bold patient and customer journey while supporting store profitability, sales goals, and operational and customer experience objectives.

Requirements

• High school diploma, GED, or equivalent experience.
• 1–5 years of supervisory experience.

Responsibilities

• Promote store profitability and sales goals by holding themselves and the team accountable for daily, weekly, and monthly targets.
• Role-model and participate in all steps of the patient/customer journey, and supervise and redirect associates in the exam lane and on the sales floor.
• Support the General Manager in managing incoming traffic by coordinating and confirming doctor appointments and scheduled eyewear services, and ensuring patient and customer needs are met.
• Coach, motivate, and support associates in performing their roles excellently to provide a flawless patient/customer experience.
• Use sound judgment to remove obstacles and resolve patient/customer experience issues in partnership with the General Manager.
• Execute broad operational activities to meet the store’s financial and customer experience goals.
• Supervise the store in the General Manager’s absence.

Benefits

• Vision coverage
• Paid parental leave
• Bereavement leave
• 401(k) savings plan
• Paid time off
• Milestone anniversary awards
• Medical and dental coverage for full-time employees
• Exclusive employee discounts
• The compensation package may include eligible bonuses, equity, and commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED