Optical Supervisor - BISHOP RANCH

Warby Parker•San Ramon, CA

6d•$25 - $28•Onsite

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team at its Bishop Ranch location. The role combines customer-facing optical work with store leadership and operational responsibilities. The Optical Supervisor helps customers find eyewear that meets their needs, explains prescriptions and products, takes and records measurements, adjusts and fits eyewear, and verifies that finished eyewear meets optical standards and customer requests. As a store keyholder and team leader, the Optical Supervisor helps open and close the store, ensures daily operational, service, and staff-zoning procedures are followed, supports store sales and service, and serves as a primary contact for customer and operational questions. In partnership with store management, the role includes mentoring the Optical team and Optician Apprentice Program participants, maintaining store systems and inventory databases, and fostering a positive, productive employee culture. The position requires an appropriately licensed or ABO-certified dispensing optician, depending on state licensing requirements, with at least two years of experience that includes supervisory responsibilities. Warby Parker describes its mission as making exceptional vision care simple and accessible, and says its Buy a Pair, Give a Pair program distributes a pair of glasses to someone in need for every pair sold.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
Have at least 2 years of experience, including supervisor responsibilities.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an accessible way.
Be dedicated to providing exceptional service to customers and teammates.
Be an energetic, positive team player able to adapt in a fast-paced, changing environment.
Be detail-oriented, remain calm under pressure, and manage a wide range of responsibilities.
Be open-minded and committed to ongoing learning.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to address their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Help open and close the store as a keyholder.
Ensure daily operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
Support the store vision and sales by providing exceptional service on the floor and serving as the main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants, and model excellent service.
Help maintain store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture.

Benefits

For full-time employees: health, vision, and dental insurance; life and AD&D insurance; paid sick leave; paid holidays; vacation days; a 401(k) retirement savings plan; parental leave, including for non-birthing parents; short-term disability; Employee Stock Purchase Plan; Employee Assistance Program; bereavement support; optical education reimbursement; free eyewear; and other benefits.
For part-time employees: Employee Assistance Program; Employee Stock Purchase Plan; free eyewear; paid sick leave; and other benefits.
Eligible employees may receive variable compensation in addition to competitive base salary or hourly pay.
Non-exempt employees are eligible for overtime pay when required to work more than 40 hours in a workweek.

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