WIC Supervisor (WI4201 - Luckey Ranch)

CommuniCare•San Antonio, TX

About The Position

The WIC Supervisor assists the WIC Manager with the smooth and efficient day-to-day operations of front- and back-office functions. The role is responsible for ensuring that front-office and breastfeeding peer counseling staff provide excellent service to Center participants. The supervisor manages front-office operations, appointment scheduling and outreach, inventory, records, reporting, compliance, staff oversight and development, and performance-improvement activities. Scheduled hours and/or work locations may change, and travel may be required.

Requirements

High school diploma or equivalent.
Ability to travel as needed.
Ability to perform the described physical activities, including frequent walking and standing and lifting items weighing up to approximately 25 pounds.

Nice To Haves

Five years of experience as a WIC Clerk or one year of experience in a leadership role.
Bilingual in English and Spanish.

Responsibilities

Manage front-office functions, ensure staff provide excellent service, address participant requests and concerns promptly, oversee the waiting area and participant flow, and provide front-desk coverage when needed.
Monitor schedules daily, ensure open appointments are filled, oversee reminder calls for next-day appointments, and use outreach reports to contact participants about certifications or future appointments.
Oversee department inventory, investigate discrepancies, manage ordering and receipt of equipment and supplies, and provide administrative support for operational projects and activities.
Oversee verification and updating of demographic information and program requirements while maintaining accuracy and confidentiality.
Prepare and analyze routine reports, recommend process improvements to the WIC Manager, and reconcile department data to ensure accuracy.
Provide customer service to internal and external customers, address concerns, assist other departments, oversee compliance with Center and State WIC policies and procedures, and assist with self-audits.
Participate in staff recruitment, interviewing, hiring, and disciplinary actions; oversee performance evaluations; provide training, allocate work, solve problems, coordinate routine support services, and monitor schedules for adequate coverage.
Provide ongoing staff coaching, training, and development; communicate professionally; collaborate with other departments; and foster teamwork and a positive work environment among direct reports.
Participate in performance-improvement initiatives, ensure applicable policies and procedures are followed, and assist with developing and implementing clinical objectives.
Perform other related duties as assigned.