WIC Certifier

Josephine County•Grants Pass, OR

About The Position

The WIC Certifier is part of the Family Services Programs team and assesses pregnant and breastfeeding women and children under five for eligibility to participate in the WIC program. The role includes conducting anthropometric and biochemical assessments, evaluating dietary and health care needs, assigning appropriate food packages, and providing education and referrals based on identified risk criteria. The WIC Certifier also participates in program planning, grant-goal selection and evaluation, and an annual evaluation of the WIC education program. The work schedule is Monday through Thursday, 8:00 a.m. to 6:00 p.m., and Friday, 8:00 a.m. to 12:00 p.m. Outreach activities may take place outside regular business hours.

Requirements

High school diploma or equivalent.
Two years of experience in a health clinic or related organization, specialized training in medical services or nutrition, or a satisfactory combination of experience and training demonstrating the required knowledge, skills, and abilities.
Strong computer skills, including knowledge of Windows and applications such as Microsoft Word and Excel.
Knowledge of Microsoft Teams, Zoom, GoToMeeting, and other remote meeting platforms.
Ability to write clearly, concisely, and accurately.
Knowledge of adult learning strategies and ability to exercise sound judgment.
Ability to facilitate one-on-one virtual appointments and virtual group sessions.
Ability to analyze and evaluate patient needs using motivational interviewing techniques.
Understanding of community resources and programs in Josephine County.
Strong organizational and communication skills and the ability to interact respectfully and non-judgmentally with patients, visitors, and employees.
Ability to be flexible and work under pressure.
Ability to keyboard and take notes regularly.
Ability to communicate effectively verbally and in writing, establish and maintain effective working relationships, read and interpret documents and procedure manuals, write routine reports and correspondence, and understand written, oral, diagrammed, or scheduled instructions.
Ability to use initiative and judgment, solve practical problems, and handle situations with limited standardization.
Experience with interviewing and counseling techniques virtually and by telephone.
Ability to operate standard office equipment.
Possession of, or ability to obtain, a valid Oregon driver's license and a safe driving record.

Nice To Haves

Experience or training with the WIC program.
Experience in a professional office environment and communicating one-on-one, by telephone, and in group settings.
Comfort using virtual technology such as Zoom.
Bilingual Spanish/English speaker.
Nutrition training or experience, preferably in infant and child nutrition.
Experience working with children and infants.
Training or experience in teaching or training youth or adults.
Training or experience related to breastfeeding.

Responsibilities

Conduct preliminary patient screenings, including obtaining height, weight, and hematocrit or hemoglobin measurements.
Interview clients and collect medical and nutritional history.
Determine eligibility for the Women, Infants and Children (WIC) program.
Evaluate nutritional status and provide basic nutrition counseling.
Issue WIC benefits and explain the purpose of the program.
Maintain client charts and required records.
Refer medical or nutritional concerns requiring further evaluation or consultation to the WIC Supervisor/Coordinator or other appropriate staff.
Clean equipment, including multi-user breast pumps; restock patient-room supplies; and order office and laboratory supplies as needed.
Answer and route telephone calls, review and respond to work-related electronic communications, and schedule patient appointments.
Attend WIC outreach activities as needed, including activities outside regular business hours.
Provide excellent customer service in person, over the phone, and virtually.
Participate in program planning, selection and evaluation of grant goals, and the annual evaluation of the WIC education program.
Perform other duties as assigned.