Optical Supervisor - BISHOP RANCH

Warby Parker • San Ramon, CA

6d

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines customer-facing optical services with store leadership and operational responsibilities. The Optical Supervisor helps customers find eyewear that meets their needs, explains prescriptions and product offerings, takes and records measurements, fits and adjusts eyewear, and checks finished eyewear for accuracy and quality.

As a store keyholder and team leader, the Optical Supervisor helps open and close the store, ensures daily operational and service procedures are followed, supports sales and customer service on the floor, and helps maintain store systems, inventory databases, and business operations. Working with store management, this role mentors the Optical team, including optician apprentices, and supports a positive, productive employee culture.

Requirements

• Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states without licensing requirements.
• Have at least 2 years of experience, including supervisor responsibilities.
• Communicate clearly, effectively, and professionally, including explaining technical terms in an accessible way.
• Be detail-oriented, able to stay calm under pressure, and capable of managing a wide range of responsibilities.
• Be able to adapt in a fast-paced, changing work environment.
• Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Nice To Haves

• Passion for the eyewear and retail industries.
• A customer- and team-focused approach, with a commitment to going above and beyond.
• An energetic, positive, and adaptable team-oriented style.
• An open-minded, continuous-learning approach.

Responsibilities

• Work directly with customers to meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear, and complete these tasks accurately.
• Check finished eyewear against optical standards and customer requirements and requests.
• Explain prescription terminology and product offerings to customers.
• Help open and close the store as a keyholder.
• Ensure operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
• Support the store's vision and sales by providing excellent service on the floor and serving as a main contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
• Model excellent customer service.
• Help maintain store systems, inventory databases, and business operations.
• Support a productive and positive employee culture.

Benefits

• Health, vision, and dental insurance for full-time employees.
• Life and AD&D insurance for full-time employees.
• Paid sick leave.
• Paid holidays for full-time employees.
• Vacation days for full-time employees.
• 401(k) retirement savings plan for full-time employees.
• Parental leave, including for non-birthing parents.
• Short-term disability for full-time employees.
• Employee Stock Purchase Plan.
• Employee Assistance Program (EAP).
• Bereavement support for full-time employees.
• Optical education reimbursement for full-time employees.
• Free eyewear.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed