WIC Supervisor (WI4201 - Luckey Ranch)
About The Position
The WIC Supervisor assists the WIC Manager with the smooth and efficient day-to-day operation of front- and back-office functions. The role oversees front-office and breastfeeding peer counseling staff to ensure a high standard of service for Center participants, accurate and confidential participant information, and compliance with Center and State WIC policies and procedures. The supervisor monitors appointments and outreach, oversees inventory and administrative support, reviews reports and data for accuracy, and recommends process improvements. The role also supports staffing through recruitment, performance evaluations, work allocation, training, coaching, and ensuring adequate schedule coverage. The supervisor collaborates with other departments and supports performance improvement and clinical objectives. Scheduled hours and/or work locations may change, and travel may be required.
Requirements
- High school diploma or equivalent.
- Ability to travel as needed.
- Ability to perform the physical activities described, including walking or standing most of the time and lifting items weighing up to approximately 25 pounds.
Nice To Haves
- Five years of experience as a WIC Clerk or one year of experience in a leadership role.
- Bilingual in English and Spanish.
Responsibilities
- Manage front-office functions and support staff in delivering excellent service and resolving participant requests, inquiries, and concerns in a timely manner.
- Oversee the general waiting area, coordinate participant movement, address irregularities, and perform front-desk duties when needed to maintain coverage and efficient check-in and check-out.
- Monitor schedules daily and ensure open appointments are filled; ensure staff make reminder calls for next-day appointments and use outreach reports to contact participants about certifications or next appointments.
- Oversee department inventory, investigate discrepancies, manage ordering and receiving of equipment and supplies, and provide administrative support for operational projects and activities.
- Oversee verification and updating of demographic information and program requirements while ensuring accuracy and confidentiality.
- Prepare and analyze routine reports, recommend process improvements to the WIC Manager, and investigate and reconcile departmental data.
- Provide customer service to internal and external customers, address concerns, assist other departments as appropriate, oversee compliance with Center and State WIC policies and procedures, and assist with self-audits.
- Participate in recruiting, interviewing, hiring, and disciplinary actions; oversee annual and periodic performance evaluations for assigned staff.
- Provide training, allocate work, solve problems, coordinate routine support services, monitor staff schedules for adequate coverage, and provide ongoing coaching and development.
- Communicate promptly, pleasantly, and professionally by telephone and in person; work toward a 3.5 overall rating in the leadership empowerment survey.
- Collaborate with other departments to support clinic success and optimal clinical outcomes, and foster teamwork and a positive work environment among direct reports.
- Participate in performance improvement initiatives, ensure applicable policies and procedures are followed, and assist with developing and implementing clinical objectives.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
