Optical Supervisor - Village Pointe

Warby Parker • Omaha, NE

2d • Onsite

About The Position

Warby Parker is seeking a part-time Optical Supervisor to join its in-house optical team at the Village Pointe location. The role combines customer-facing optical work with store leadership and keyholder responsibilities, including opening and closing the store and maintaining internal operations. The Optical Supervisor helps customers find eyewear that meets their needs, provides accurate fitting and measurement services, and explains prescriptions and products clearly. As a team leader, this person helps uphold store procedures, supports sales and service, mentors optical staff, and contributes to a positive, productive workplace.

Requirements

• Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states that do not require licensure.
• Have at least 2 years of experience, including supervisor responsibilities.
• Have a passion for the eyewear and retail industries.
• Communicate clearly, effectively, and professionally, including explaining technical terms to customers.
• Be dedicated to providing exceptional service to customers and teammates.
• Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
• Be detail-oriented, stay composed under pressure, and manage a wide range of responsibilities.
• Be open-minded and committed to ongoing learning.
• Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Help customers meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Check finished eyewear against Warby Parker's optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Ensure operational, service, and staff-zoning procedures are completed to company standards.
• Support the store's vision and sales by providing exceptional service and serving as a primary contact for customer and operational questions.
• Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
• Help maintain store systems, inventory databases, and business operations.
• Promote a productive and positive employee culture.
• Act as a store keyholder and help open and close the store.

Benefits

• Part-time employees: Employee Assistance Program (EAP), Employee Stock Purchase Plan, free eyewear, and paid sick leave.
• The posting also describes benefits for full-time employees, including health, vision, and dental insurance; life and AD&D insurance; paid sick leave; paid holidays; vacation days; a 401(k) retirement savings plan; parental leave; short-term disability; Employee Stock Purchase Plan; EAP; bereavement support; optical education reimbursement; and free eyewear.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed