Sales Supervisor - Village Pointe

Warby Parker • Omaha, NE

1d • Onsite

About The Position

Warby Parker is seeking a self-motivated Sales Supervisor to create excellent customer experiences across its retail locations. Sales Supervisors contribute directly to business success through face-to-face customer interactions, share the company’s story and mission on the sales floor, participate in process ideation and improvement, and take part in special projects. The role may also be known as Keyholder at other brands.

The Sales Supervisor helps maintain an efficient, inclusive, service-minded retail environment and leads selling, front-of-house operations, and team touch-bases when a manager is not present. The role includes opening and closing the store and fostering respectful relationships with customers and colleagues.

Warby Parker describes its compensation as including a competitive base salary or hourly rate and variable compensation for eligible employees. Applicable non-exempt employees are eligible for overtime pay when required to work more than 40 hours in a workweek. The posting lists benefits for both full-time and part-time employees; it does not specify which schedule applies to this position.

Requirements

• Professional retail experience at a customer-focused company.
• At least 6 months of experience in a management position.
• Exceptional interpersonal and communication skills to deliver customer service.
• Ability to remain calm under pressure and adapt quickly.
• Entrepreneurial spirit.
• Curiosity and eagerness to learn.
• Team-oriented approach and passion for helping customers and teammates.
• Innovative, proactive problem-solving skills.
• Self-motivation and pride in one’s work.
• Ability to bring positive energy to the workplace, including when working long hours.
• Must not be on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Communicate Warby Parker’s values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and provide thoughtful, honest style advice.
• Develop innovative and entrepreneurial ways to improve the glasses-shopping experience.
• Lead by example as an upbeat, flexible team player.
• Lead selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Help foster an inclusive culture by treating customers and colleagues with respect.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• 401(k) retirement savings plan
• Parental leave, including for non-birthing parents
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement support
• Optical education reimbursement
• Free eyewear
• Overtime pay for eligible non-exempt employees who work more than 40 hours in a workweek

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed