Optical Supervisor - Bridge Street Town Centre

Warby Parker•AL, AL

12d•Onsite

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines customer-facing optical work with store leadership and operational responsibilities. The Optical Supervisor helps customers find and fit eyewear, explains prescriptions and products, and ensures finished eyewear meets optical standards and customer requirements. As a store keyholder, this person helps open and close the store and maintain internal operations. The Optical Supervisor supports the store's service, operational, and staffing procedures; helps drive the store's vision and sales through exceptional floor service; and serves as a primary contact for customer and operational questions. Working with store management, the role leads and mentors the Optical team, including Optician Apprentice Program participants, and fosters a positive, productive employee culture.

Requirements

Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states that do not require licensure.
Have at least 2 years of experience, including supervisor responsibilities.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in a way customers can understand.
Be dedicated to providing exceptional experiences for customers and teammates.
Be an energetic, positive team player who can adapt in a fast-paced, changing work environment.
Be detail-oriented, remain calm under pressure, and manage a wide range of responsibilities.
Be open-minded and committed to continuous learning.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check that finished eyewear meets Warby Parker's optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Help open and close the store as a keyholder.
Ensure operational, service, and staff zoning procedures are carried out to Warby Parker standards.
Support the store's vision and sales by providing exceptional service on the floor and serving as the main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
Model excellent customer service.
Maintain store systems, inventory databases, and business operations.
Foster and support a positive, productive employee culture.