Optical Supervisor - Annapolis Town Center

Warby Parker•Annapolis, MD

13d•$22 - $25

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines customer-facing optical services with store leadership and operational responsibilities. The Optical Supervisor helps customers find eyewear that meets their needs, explains prescriptions and products, and ensures eyewear is accurately fitted and meets company and customer standards. As a store keyholder, the Optical Supervisor helps open and close the store, maintain internal operations, and ensure daily operational, service, and staff-zoning procedures meet Warby Parker standards. The role also supports the store vision and sales, serves as a primary contact for customer and operational questions, and works with store management to lead and mentor the Optical team, including Optician Apprentice Program participants. The position contributes to a positive and productive employee culture.

Requirements

Be a licensed dispensing optician in states that require a license, or an ABO-certified optician in states that do not require licensing.
Have at least 2 years of experience, including supervisor responsibilities.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms in an accessible way.
Be dedicated to providing exceptional service to customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be detail-oriented, remain composed under pressure, and manage a wide range of responsibilities.
Be open-minded and committed to ongoing learning.
Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear, and perform these tasks accurately.
Check that finished eyewear meets Warby Parker optical standards and customer requirements and requests.
Explain prescription terminology and product offerings to customers.
Help open and close the store as a keyholder.
Ensure daily operational, service, and staff-zoning procedures are carried out to Warby Parker standards.
Support the store vision and sales by providing exceptional service on the floor and serving as the main contact for customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
Help maintain store systems, inventory databases, and business operations.
Foster and support a productive, positive employee culture.