Optical Supervisor - Annapolis Town Center

Warby Parker•Annapolis, MD

12d

About The Position

Warby Parker is seeking an Optical Supervisor to join its in-house optical team. The role combines direct customer eyewear service with store leadership and operational responsibilities. The Optical Supervisor helps customers find eyewear that meets their needs, takes and records measurements, adjusts and fits eyewear, checks completed eyewear for accuracy and standards, and explains prescriptions and product offerings. As a store keyholder and team leader, the Optical Supervisor helps open and close the store, supports daily operations, and works with store management to lead and mentor the Optical team, including Optician Apprentice Program participants. The role also supports store systems, inventory, service standards, sales, and a positive, productive team culture.

Requirements

Be a licensed dispensing optician in states that require licensure, or an ABO-certified optician in states without licensing requirements.
Have at least 2 years of experience, including supervisor responsibilities.
Be passionate about the eyewear and retail industries.
Communicate clearly, effectively, and professionally, including explaining technical terms to customers.
Be dedicated to providing excellent service to customers and teammates.
Be an energetic, positive team player who can adapt to a fast-paced, changing work environment.
Be detail-oriented, calm under pressure, and capable of handling a wide range of responsibilities.
Be open-minded and committed to continued learning.
Not be listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear accurately.
Check finished eyewear against optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Help open and close the store as a keyholder.
Ensure operational, service, and staff zoning procedures are completed to Warby Parker standards.
Support the store vision and sales by providing exceptional service and answering customer and operational questions.
Work with store management to lead and mentor the Optical team, including Optician Apprentice Program participants.
Help maintain store systems, inventory databases, and business operations.
Foster a productive and positive employee culture.