Licensed Optician - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of the customer’s experience from pre-exam support through eyewear readiness, fitting, and pickup. The role combines customer service, optical support, and finishing work to deliver consistent, high-quality experiences. The Optical Specialist guides customers through eyewear selection, fitting, and product education; supports patient flow and pre-exam screenings; completes final adjustments and quality checks; and helps ensure orders are accurately tracked and ready for pickup. The position also maintains organized, clean retail and finishing areas and works with the store team to uphold Eyeglass World’s service and operational standards.
Requirements
- High school diploma or equivalent.
- At least one year of experience in optical, retail, sales, or customer service.
- An active dispensing license, as required by the state.
- Strong multitasking, time-management, and organizational skills.
- Clear communication skills and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help customers feel confident in their eyewear and overall experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Support smooth transitions between the exam, finishing, and pickup stages.
- Provide a calm, knowledgeable presence throughout the customer journey.
- Perform final adjustments, inspections, and quality checks on eyewear.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain clean, organized, and efficient finishing and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
- Partner with the store team to deliver a consistent, elevated customer experience.
Benefits
- 401(k) retirement savings with company match.
- Stock purchase plan.
- Paid sick time.
- Parental leave.
- Employee eyewear discount.
- College scholarship program.
- Training programs.
- Access to educational courses.
- Internal promotion and career advancement opportunities.
- Competitive pay and bonus opportunities.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
