Licensed Optician - Optical Specialist

National Vision•Estero, FL

1d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The Optical Specialist provides personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, and helps ensure smooth transitions between the exam, finishing, and pickup stages. The role also performs final eyewear adjustments and quality checks, prepares orders for pickup, supports order tracking and completion, maintains organized work areas, and upholds Eyeglass World service and brand standards. Eyeglass World is part of National Vision and has more than 100 locations nationwide. Stores are closed every Sunday. The company offers competitive pay, bonus opportunities, benefits, training, educational courses, and opportunities for internal career advancement.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Hold an active dispensing license as required by the state.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service throughout each customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Help ensure smooth transitions between exams, finishing, and pickup.
Perform eyewear finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain clean, organized, and efficient finishing and retail areas.
Proactively identify and resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated experience and support shared goals.