OPTICAL ASSISTANT/OPTICIAN
About The Position
The Optical Assistant/Optician interprets prescriptions written by optometrists or ophthalmologists and helps patients select eyeglass frames and lenses that meet their vision needs, preferences, and budget. The role coordinates eyeglass orders with optical laboratories, submits insurance claims, maintains frame inventory, and provides attentive, patient-centered service. The position also supports optical office operations through payment processing, recordkeeping, patient assistance, equipment and frame maintenance, infection control, and assigned opening and closing procedures. Employees work a regular 40-hour schedule, which may include hours before 8:00 a.m., after 5:00 p.m., and Saturdays according to department needs.
Requirements
- High school diploma or equivalent.
- At least one year of experience in an optical setting.
- Strong customer service and written and verbal communication skills.
- Ability to use basic computer systems, office software, and patient record systems.
- Knowledge of basic vision insurance policies and experience submitting eyeglass claims.
- Experience with optical laboratory orders, frame inventory, payment processing, and general office duties.
- Ability to work effectively as part of a team and maintain positive relationships with patients, families, and colleagues.
Nice To Haves
- American Board of Opticianry (ABO) certification.
- Bilingual in English and Spanish.
Responsibilities
- Help patients select frames that fit their needs, fit, style preferences, and color preferences.
- Take and accurately record measurements needed for eyeglasses.
- Recommend lens styles, materials, and options based on prescriptions and patient needs, referring prescription questions to the optometrist.
- Prepare accurate optical laboratory work orders for grinding and mounting lenses, track orders, and communicate order status to patients.
- Coordinate with optical laboratories to address order discrepancies, delays, and other concerns.
- Submit patient insurance information and eyeglass claims, maintain supporting records, and follow up on claim issues as directed.
- Record sales, process patient payments, and maintain accurate bookkeeping and patient records in approved systems.
- Manage frame inventory, monitor stock levels, organize frames, optical equipment, and supplies, and restock exam rooms as needed.
- Perform general office duties, including telephone support, patient assistance, and assigned opening and closing procedures.
- Sanitize frames and optical equipment according to AccessHealth infection control procedures.
- Assist with assessments, audits, and other reviews required by organizational or regulatory guidelines.
- Assist with training newly employed staff as directed.
- Maintain positive working relationships with patients, families, managers, providers, staff, and optical laboratory personnel.
- Protect confidential patient and organizational information and comply with AccessHealth policies and procedures.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
