Licensed Optician - Optical Specialist

National Vision•Lake Mary, FL

8d•Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The Optical Specialist provides personalized customer service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, performs final adjustments and quality checks, prepares orders for pickup, and helps maintain organized, efficient store areas. The role also supports order entry and tracking, resolves quality or service issues, and upholds Eyeglass World’s service and operational standards.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Active dispensing license as required by the state.
Strong multitasking, time management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service at every stage of the customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Ensure customers leave confident in their eyewear and experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Help ensure smooth transitions between exam, finishing, and pickup.
Provide a calm, knowledgeable presence throughout the customer journey.
Perform finishing work, including final adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Identify and proactively resolve quality or service issues.
Model Eyeglass World service standards, tone, and behaviors.
Uphold visual, experiential, and operational brand standards in the store.
Partner with the store team to deliver a consistent, elevated experience.