Licensed Optician - Optical Specialist

National Vision • Jacksonville, FL

12h • Onsite

About The Position

The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key moments, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences.

The Optical Specialist delivers personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, and helps ensure smooth transitions between the exam, finishing, and pickup stages. The role also includes completing adjustments and quality checks, preparing orders for pickup, supporting order entry and tracking, maintaining organized work areas, and upholding Eyeglass World’s service and operational standards.

Requirements

• High school diploma or equivalent.
• At least one year of experience in optical, retail, sales, or customer service.
• Active dispensing license as required by the state.
• Strong multitasking, time-management, and organizational skills.
• Clear communication skills and ability to educate customers effectively.
• Ability to prioritize customer satisfaction at every interaction.
• Ability to support the store team in achieving shared goals.

Nice To Haves

• Bilingual abilities.

Responsibilities

• Deliver warm, confident, and personalized service throughout each customer visit.
• Guide customers through eyewear selection, final fitting, and product education.
• Help ensure customers feel confident in their eyewear and overall experience.
• Assist with patient flow and pre-exam screenings to support Optometrists.
• Support smooth transitions between exam, finishing, and pickup.
• Perform finishing work, including final adjustments, inspections, and quality checks.
• Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
• Prepare orders for pickup and provide a polished, brand-aligned handoff.
• Support order entry, tracking, and timely order completion.
• Maintain clean, organized, and efficient finishing and retail areas.
• Proactively identify and resolve quality or service issues.
• Model Eyeglass World service standards and uphold visual, experiential, and operational standards.
• Partner with the store team to deliver a consistent customer experience and support shared goals.

Benefits

• Competitive pay and bonus opportunities.
• Health insurance.
• Dental insurance.
• 401(k) retirement savings.
• Flexible spending account.
• Paid time off and company holidays.
• Parental leave.
• Employee eyewear discount.
• Training programs.
• Educational courses supporting personal and professional development.
• Opportunities for internal promotion and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED