Licensed Optician - Optical Specialist

National Vision•Ocala, FL

18d•Onsite

About The Position

The Optical Specialist is a customer-facing member of the Eyeglass World store team who supports the in-store experience through customer service, optical assistance, and eyewear finishing. The role helps customers from pre-exam support through eyewear selection, final fitting, order readiness, and pickup, with a focus on a seamless, polished, and brand-aligned experience. The Optical Specialist assists with patient flow and pre-exam screenings to support Optometrists, performs final adjustments and quality checks, prepares orders for pickup, and supports order entry and tracking. The position also maintains clean, organized work areas, addresses quality or service issues, and partners with the store team to uphold service, visual, and operational standards.

Requirements

High school diploma or equivalent.
At least 1 year of experience in optical, retail, sales, or customer service.
Active dispensing license, as required by the state.
Strong multitasking, time-management, and organizational skills.
Clear communication skills and the ability to educate customers effectively.
Ability to prioritize customer satisfaction at every interaction.
Ability to support the store team in shared goals.

Nice To Haves

Bilingual abilities.

Responsibilities

Deliver warm, confident, and personalized service throughout the customer visit.
Guide customers through eyewear selection, final fitting, and product education.
Help customers feel confident in their eyewear and overall experience.
Assist with patient flow and pre-exam screenings to support Optometrists.
Support smooth transitions between the exam, finishing, and pickup stages.
Perform final eyewear adjustments, inspections, and quality checks.
Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
Prepare orders for pickup and provide a polished, brand-aligned handoff.
Support order entry, tracking, and timely completion.
Maintain organized, clean, and efficient finishing and retail areas.
Identify and resolve quality or service issues proactively.
Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
Partner with the store team to deliver a consistent, elevated customer experience.