PT Optical Sales Associate - Sturgeon Bay

Shoptikal•Sturgeon Bay, WI

2d•Onsite

About The Position

Shopko Optical is seeking a part-time Optical Sales Associate in Sturgeon Bay, Wisconsin. The role provides customer service and patient care while helping patients select, order, and receive eyewear. Responsibilities also include completing pre-screening activities before patient exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. On-the-job training and certification opportunities are provided; no experience is necessary. Teammates must complete Shopko OCE Certification requirements and calendar modules to become certified, and must maintain any license required by the state. The position involves helping patients identify eyewear needs, recommending lenses, coatings, and frames, assisting with frame selection and fitting, dispensing eyewear, and supporting contact-lens care. It also requires knowledge of third-party plans and claims, explaining promotions, balancing accounts, and maintaining proper frame merchandising. The role requires communication skills, the ability to manage multiple customer interactions and phone calls, and the ability to work normal or extended office hours, including evenings, nights, and weekends, as needed to meet deadlines.

Requirements

High school graduate or equivalent.
Maintain a license as required by state law.
Complete Shopko OCE Certification requirements and calendar modules to become certified.
Able to handle multiple customer interactions and phone calls at a time.
Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Effectively communicate throughout the organization through written and two-way verbal communication.
Read and write at a high school graduate level.
Sit or stand for extended periods.
Lift 10 to 20 pounds.
Have near, distance, color, and depth perception; manual and finger dexterity; hand/arm steadiness; grip and hold items; and good eye-hand coordination.
Operate office equipment, a cash register, optical equipment, and tools.
Work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patient eyewear needs and recommend lenses, lens coatings, and frames.
Help patients select frames based on style and color, coordinating them with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims and explain promotions and special lens offerings.
Balance accounts and prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.
Complete pre-screening activities before patient exams.