PT Optical Sales Associate

Shoptikal, LLC•Brown Deer, WI

1d•Onsite

About The Position

Shopko Optical is seeking a part-time Optical Sales Associate in New Richmond, Wisconsin. The role provides patient and customer service in selecting, ordering, and dispensing eyewear; completes pre-screening activities before patient exams; prepares work orders for the Optical Lab; processes medical billing information; and maintains frame inventory. On-the-job training is provided, and no prior experience is necessary. Certification opportunities are available through Shopko OCE requirements and calendar modules.

Requirements

High school graduate or equivalent.
Maintain a license as required by state.
To become certified, complete Shopko OCE Certification requirements and calendar modules.
Able to handle multiple customer interactions and phone calls at a time.
Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Communicate effectively at all organizational levels through written and two-way verbal communication.
Read and write at a high school graduate level.
Sit or stand for extended periods.
Operate office equipment such as a personal computer, telephone, fax machine, and copier.
Lift 10 to 20 pounds.
Have near, distance, color, and depth perception vision.
Have manual and finger dexterity, hand and arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Operate a cash register, optical equipment, and tools.
Work normal or extended office hours, including evenings, nights, and weekends, as needed to meet established deadlines.
Travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

Provide customer and patient service according to company and Optical Center standards.
Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames.
Help patients select frames that coordinate with their style, color preferences, facial and eye measurements, and prescriptions.
Order and dispense eyewear accurately and professionally.
Help patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.