PT Optical Sales Associate

Shoptikal • Brown Deer, WI

22h • Onsite

About The Position

Shopko Optical is seeking a part-time Optical Sales Associate in New Richmond, Wisconsin. The role provides excellent patient and customer service in selecting, ordering, and dispensing eyewear; completing pre-screening activities before patient exams; preparing work orders for the Optical Lab; processing medical billing information; and maintaining frame inventory. On-the-job training is provided, and no experience is necessary. Teammates may pursue certification through Shopko OCE requirements and calendar modules.

Requirements

• High school graduate or equivalent.
• Maintain a license as required by state law.
• Able to handle multiple customer interactions and phone calls at a time.
• Able to work with patient eyewear needs, including analyzing prescriptions, repairs, adjustments, and lifestyle dispensing.
• Effectively communicate at all levels of the organization through written and two-way verbal communication.
• Read and write at a high school graduate level.
• Sit or stand for extended periods.
• Lift 10 to 20 pounds.
• Have near, distance, color, and depth perception.
• Have manual and finger dexterity, hand and arm steadiness, gripping and holding ability, and good eye-hand coordination.
• Operate office equipment, a cash register, optical equipment, and tools.
• Work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Travel independently to support company objectives and personal development.

Nice To Haves

• Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames that meet those needs.
• Help patients select frames based on style and color, coordinating them with facial and eye measurements and optical prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Assist the Optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts.
• Prepare work orders with specific instructions for the Optical Lab.
• Process medical billing information.
• Ensure proper merchandising of frame inventory.

Benefits

• Competitive wages and sales incentives.
• Volunteer pay.
• Sick pay for eligible teammates, accrued according to state law.
• 401(k) with company match and 100% vesting.
• Employee Assistance Program.
• On-the-job training and certification opportunities.
• Teammate Recognition Program.
• Discounts on eyewear and contact lenses.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED