PT Optical Sales Associate

Shoptikal•New Richmond, WI

About The Position

Shopko Optical is seeking a part-time Optical Sales Associate in New Richmond, Wisconsin. The role provides excellent patient and customer service by helping people select, order, and receive eyewear. It also includes completing pre-screening activities before patient exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. On-the-job training is provided, and no experience is necessary. Teammates seeking certification must complete Shopko OCE Certification requirements and calendar modules.

Requirements

High school graduate or equivalent.
Maintain a license as required by state law.
Able to handle multiple customer interactions and phone calls at a time.
Able to work with patients’ eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Communicate effectively at all levels of the organization through written and two-way verbal communication.
Read and write at a high school graduate level.
Sit or stand for extended periods.
Lift 10 to 20 pounds.
Have near, distance, color, and depth perception vision.
Have manual and finger dexterity, hand and arm steadiness, the ability to grip and hold items, and good eye-hand coordination.
Operate office equipment, a cash register, optical equipment, and tools.
Work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Accurately and professionally order and dispense eyewear.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.