Optical Sales Associate

Shoptikal • Sioux City, IA

8d

About The Position

Shopko Optical is seeking a full-time Optical Sales Associate to join its team in Sioux City, Iowa. The role provides customer and patient service throughout eyewear selection, ordering, and dispensing, as well as pre-screening support before patient exams, preparation of Optical Lab work orders, medical billing processing, and frame inventory maintenance. On-the-job training is provided, and teammates have opportunities to pursue certification. No experience is necessary, although previous office or optical dispensing experience is preferred.

Requirements

• High school graduate or equivalent.
• Maintain a license as required by state law.
• Complete Shopko OCE Certification requirements and calendar modules to become certified.
• Able to handle multiple customer interactions and phone calls at a time.
• Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
• Effectively communicate at all organizational levels through written and two-way verbal communication.
• Read and write at a high school graduate level.
• Able to sit or stand for extended periods.
• Able to lift 10 to 20 pounds.
• Have near, distance, color, and depth perception vision.
• Have manual and finger dexterity, hand and arm steadiness, grip and hold ability, and good eye-hand coordination.
• Able to operate office equipment, a cash register, optical equipment, and tools.
• Able to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
• Able to travel independently to support company objectives and personal development.

Nice To Haves

• Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

• Provide excellent customer and patient service according to company and Optical Center standards.
• Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames.
• Help patients select frames suited to their style, color preferences, facial and eye measurements, and optical prescriptions.
• Accurately and professionally order and dispense eyewear.
• Assist patients with frame repairs and adjustments.
• Show patients how to insert, remove, and care for contact lenses.
• Assist the Optometrist with case histories and screenings.
• Maintain knowledge of third-party plans and claims.
• Explain promotions and special lens offerings to patients and customers.
• Balance accounts.
• Prepare work orders with specific instructions for the Optical Lab.
• Process medical billing information.
• Ensure proper merchandising of frame inventory.

Benefits

• Competitive wages and sales incentives.
• Volunteer pay.
• Sick pay; eligible teammates accrue sick leave according to state law.
• 401(k) with company match, vested at 100%.
• Employee Assistance Program.
• On-the-job training and certification.
• Teammate recognition program.
• Discounts on eyewear and contact lenses.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED