Optical Sales Associate

Shoptikal•Whitewater, WI

2d•Onsite

About The Position

Shopko Optical is seeking a full-time Optical Sales Associate in Whitewater, Wisconsin. The role provides customer service and patient care by helping patients select, order, and receive eyewear, completing pre-screening activities before exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. On-the-job training is provided, and no prior experience is necessary. Teammates seeking certification must complete Shopko OCE Certification requirements and calendar modules.

Requirements

High school graduate or equivalent.
Maintain a license as required by the state.
Able to handle multiple customer interactions and phone calls at a time.
Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Able to communicate effectively at all organizational levels through written and two-way verbal communication.
Able to read and write at a high school graduate level.
Able to sit or stand for extended periods.
Able to lift 10 to 20 pounds.
Able to see near, distance, color, and depth perception.
Manual and finger dexterity, hand/arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Able to operate a cash register, optical equipment and tools, and office equipment such as a computer, telephone, fax machine, and copier.
Able to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Able to travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing is preferred.

Responsibilities

Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patients’ eyewear needs and recommend lenses, lens coatings, and frames that meet those needs.
Help patients select frames based on style and color, coordinating frames with facial and eye measurements and optical prescriptions.
Order and dispense eyewear accurately and professionally.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.