Optical Sales Associate - Sturgeon Bay

Shoptikal•Sturgeon Bay, WI

About The Position

Shopko Optical is seeking a full-time Optical Sales Associate in Sturgeon Bay, Wisconsin. The associate provides customer service and patient care while helping patients select, order, and receive eyewear. Duties also include completing pre-screening activities before exams, preparing work orders for the Optical Lab, processing medical billing information, and maintaining frame inventory. On-the-job training is provided, and no prior experience is necessary. Teammates must meet state licensing requirements where applicable and complete Shopko OCE certification requirements and calendar modules to become certified.

Requirements

High school graduate or equivalent.
Maintain a license as required by the state.
Complete Shopko OCE certification requirements and calendar modules to become certified.
Able to handle multiple customer interactions and phone calls at a time.
Able to work with patient eyewear needs, including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.
Able to communicate effectively throughout the organization through written and two-way verbal communication.
Able to read and write at a high school graduate level.
Able to sit or stand for extended periods.
Able to lift 10 to 20 pounds.
Able to see near and at a distance, distinguish color, and perceive depth.
Manual and finger dexterity, hand and arm steadiness, ability to grip and hold items, and good eye-hand coordination.
Able to operate office equipment, a cash register, optical equipment, and tools.
Able to work normal or extended office hours, including evenings, nights, and weekends, to meet established deadlines.
Able to travel independently to support company objectives and personal development.

Nice To Haves

Previous experience in an office and/or optical dispensing.

Responsibilities

Provide excellent customer and patient service according to company and Optical Center standards.
Analyze patients' eyewear needs and recommend lenses, lens coatings, and frames.
Help patients select frames based on style and color, coordinating frames with facial and eye measurements and optical prescriptions.
Accurately and professionally order and dispense eyewear.
Assist patients with frame repairs and adjustments.
Show patients how to insert, remove, and care for contact lenses.
Assist the Optometrist with case histories and screenings.
Maintain knowledge of third-party plans and claims.
Explain promotions and special lens offerings to patients and customers.
Balance accounts.
Prepare work orders with specific instructions for the Optical Lab.
Process medical billing information.
Ensure proper merchandising of frame inventory.