Sales Associate / Optician - Training Provided!

Eye Care Partners•Olathe, KS

3d•Onsite

About The Position

EyeCare Partners is hiring an Optical Sales Associate (Optical Technician) for The Eye Doctors in Olathe, Kansas. The role supports patients’ medical needs while delivering a high-quality patient experience and maximizing retail sales. The associate helps patients choose eyewear and contact lenses, fits and dispenses orders from prescriptions written by optometrists and ophthalmologists, and connects patients’ needs with the products and services offered. Training is provided. This is a full-time position with open availability for shifts during the office’s operating hours: Monday through Friday, 8 a.m. to 6 p.m., and Saturday, 8 a.m. to 1 p.m. Associates will not work all of those hours but may need to work earlier or later as needed. The role includes frequent walking, sitting, and standing; regular bending, stooping, and reaching; and lifting, carrying, pushing, or pulling items up to 25 pounds. Strong fine motor skills and full use of the hands are essential. Visual and auditory acuity are required throughout the workday. Occasional driving or climbing may also be necessary.

Requirements

High school diploma or GED.
At least one year in a position interacting with customers or patients, or an equivalent combination of education and experience.
Communication, interpersonal, and negotiation skills.
Ability to read, analyze, and interpret insurance forms.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Comply with HIPAA requirements for protected health information.
Favorable result on a background check as required by state.
Proof of identity and authorization to work in the United States.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to perform the stated physical requirements, including lifting, carrying, pushing, or pulling items up to 25 pounds; frequent walking, sitting, and standing; regular bending, stooping, and reaching; fine motor tasks; and required visual and auditory activities.

Nice To Haves

Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
Current ABO/ABOC and NCLE certifications preferred, or obtain them within the first two years of employment.

Responsibilities

Build relationships with patients and deliver a high-quality Total Patient Experience while providing medical support.
Determine patients’ wants and needs and recommend products and services to exceed their expectations.
Help patients select frames based on style, color, facial and eye measurements, and optical prescriptions.
Operate auto and manual lensometers.
Educate patients about and recommend lenses, lens coatings, and frames suited to their needs.
Accurately collect optical measurements, including bridge, eye size, temple length, segment height, vertex distance, pupillary distance, and pantoscopic tilt.
Dispense patient orders and repair and adjust frames.
Dispense glasses and contact lens orders in E360.
Follow job aids and policies.
Clean and organize frames and maintain fully stocked, well-presented areas.
Follow protocols to maintain accurate frame inventory.
Perform general office duties and cleaning assigned by the manager.
Assist with other office duties as needed.