Licensed Optical Manager - Miami

Warby Parker•Miami, FL

3d•Onsite

About The Position

Warby Parker is seeking a skilled Optical Manager to join their in-house Optical team. This role involves creating excellent customer experiences through professional expertise and product knowledge. The manager will act as a coach and team player, leading Opticians and assisting customers. The ideal candidate is a continuous learner, adaptable to challenges, fosters a positive work environment, and contributes to Warby Parker's growth.

Requirements

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states).
2+ years of experience in a management position.
Strong leadership and mentoring skills.
Ability to exhibit model behavior, drive optical metrics, and adhere to strict optical standards.
Operate with a high sense of professionalism and open-mindedness.
Clear and effective communication skills, able to explain technical terms simply.
Detail-oriented, organized, and capable of prioritizing tasks in a fast-paced environment.
Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).

Nice To Haves

Passion for the eyewear and retail industries.
Dedication to going above-and-beyond for customers and teammates.
Takes work seriously, but not oneself.

Responsibilities

Work directly with customers to meet their eyewear needs.
Take and record measurements, adjust and fit eyewear with accuracy.
Ensure finished eyewear meets optical standards and customer requirements.
Explain prescription terminology and product offerings to customers.
Manage a team of Opticians through feedback, development conversations, and leading by example.
Uphold exceptional service standards and implement retail experience programs.
Report to the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
Stay updated on HR policies and procedures to promote a productive, safe culture.
Leverage company resources to increase employee engagement and job satisfaction.
Support general store systems, inventory databases, and business operations.

Benefits

Comprehensive compensation package including competitive base salary/hourly rate and variable compensation.
Eligible for overtime pay if required to work more than 40 hours/week (non-exempt employees).
Health, vision, and dental insurance (full-time employees).
Life and AD&D Insurance (full-time employees).
Paid sick leave (full-time and part-time employees).
Paid Holidays (full-time employees).
Vacation days per year (full-time employees).
Retirement savings plan (401(k)) (full-time employees).
Parental leave (non-birthing parents included) (full-time employees).
Short-term disability (full-time employees).
Employee Stock Purchase Plan (full-time and part-time employees).
Employee Assistance Program (EAP) (full-time and part-time employees).
Bereavement Support (full-time employees).
Optical Education Reimbursement (full-time employees).
Free eyewear (full-time and part-time employees).