Optical Manager - Ridgedale Center

Warby Parker • Minnetonka, MN

7d • $27 - $34

About The Position

Warby Parker is seeking an Optical Manager to lead the store’s Opticians and help customers find eyewear that meets their needs. The role combines hands-on optical customer service with team leadership, coaching, and support for store operations. The Optical Manager helps create an encouraging and productive work environment, delivers exceptional customer experiences, and contributes to the company’s growth.

Requirements

• Licensed dispensing optician in states that require licensure, or ABO-certified optician in states without licensing requirements.
• At least 2 years of experience in a management position.
• Strong leadership and mentoring skills.
• Professional and open-minded decision-making on behalf of the team.
• Passion for the eyewear and retail industries.
• Clear and effective communication, including the ability to explain technical terms to customers.
• Commitment to going above and beyond for customers and teammates.
• Detail-oriented and organized, with the ability to prioritize tasks and responsibilities in a fast-paced, changing environment.
• Not listed on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE).

Responsibilities

• Help customers meet their eyewear needs.
• Take and record measurements, adjust and fit eyewear accurately.
• Verify finished eyewear meets optical standards and customer requirements.
• Explain prescription terminology and product offerings to customers.
• Manage, coach, and develop a team of Opticians through feedback and ongoing development conversations, while leading by example on the floor.
• Maintain exceptional service standards and implement retail experience programs that increase customer loyalty and engagement.
• Work with the Store Leader to anticipate staffing needs and oversee Optician Apprentice Program participants.
• Stay current with HR policies and procedures, promote a productive and safe store culture, and use company resources to support employee engagement and job satisfaction.
• Support store systems, inventory databases, and business operations.
• Drive optical metrics and adhere to strict optical standards.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Life and AD&D insurance
• Paid sick leave
• Paid holidays
• Vacation days
• Retirement savings plan (401(k))
• Parental leave
• Short-term disability
• Employee Stock Purchase Plan
• Employee Assistance Program (EAP)
• Bereavement Support
• Optical Education Reimbursement
• Free eyewear

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed