Sales Manager - Ridgedale Center
About The Position
Warby Parker is seeking a service-oriented Sales Manager to support Retail Advisors in delivering excellent glasses-shopping experiences. The role combines customer engagement, team leadership, process improvement, and special projects, with the opportunity to contribute to the success of Warby Parker Retail and learn from business and Retail leaders. The Sales Manager directs a team of 8–10 team members, oversees store operations, supports hiring and training, and fosters an inclusive, service-minded workplace. The posting notes that similar roles at other brands may be called Assistant Store Manager.
Requirements
- Retail experience, including at least 1 year in a management position.
- Exceptional interpersonal skills.
- Managerial experience in sales or operations at a complex, customer-focused retailer.
- Self-starter with an entrepreneurial spirit.
- Eagerness to learn new skills.
- Upbeat and empathetic team player.
- Demonstrated drive to perform consistently and help teammates reach their targets.
- Ability to bring positive, fun energy to the workplace, including when working long hours.
- Not listed on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE).
Responsibilities
- Communicate Warby Parker's values and brand philosophy to customers.
- Troubleshoot the point-of-sale system.
- Oversee store inventory management procedures.
- Develop processes that improve customer service and optimize shopping experiences.
- Manage and implement daily zoning schedules.
- Open and close the store.
- Lead shift-start and end-of-day meetings, as well as roundtables and other meetings as needed.
- Direct a team of 8–10 team members and model excellent service.
- Help conduct team members' biannual performance reviews with the Store Leader and Associate Store Leader.
- Assist with new-hire onboarding and ongoing training.
- Treat customers with respect and cultivate an inclusive, service-minded work culture.
Benefits
- Health, vision, and dental insurance (full-time employees).
- Life and AD&D insurance (full-time employees).
- Paid sick leave (full-time and part-time employees; accrual details vary by location and employment status).
- Paid holidays (full-time employees).
- Vacation days (full-time employees).
- Retirement savings plan (401(k)) (full-time employees).
- Parental leave, including for non-birthing parents (full-time employees).
- Short-term disability (full-time employees).
- Employee Stock Purchase Plan (full-time and part-time employees).
- Employee Assistance Program (EAP) (full-time and part-time employees).
- Bereavement support (full-time employees).
- Optical education reimbursement (full-time employees).
- Free eyewear (full-time and part-time employees).
- Competitive base salary/hourly rate and variable compensation for eligible employees.
- Overtime pay for eligible non-exempt employees required to work more than 40 hours in a workweek.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
