Optical Consultant

AEG Vision•Maricopa, AZ

About The Position

At AEG, the Optical Consultant works alongside Optometrists to support patient care and education and help ensure exceptional patient experiences. The role builds rapport with patients, identifies their visual needs, and explains customized product and service recommendations. It includes helping patients select frames, lenses, lens treatments, and specialty products; providing guidance on eyewear and contact lens care; and answering questions about insurance, warranties, products, services, pricing, and promotions. The Optical Consultant handles prescription and order processes, including entering prescription information and documentation into the Electronic Health Record (EHR) and ALE system, tracking pending orders, communicating delays, and notifying patients when eyewear is ready. The role also dispenses, inspects, fits, adjusts, and repairs eyewear; maintains product knowledge and practice displays; and communicates with technicians and managers about patient information and order status.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to collaborate with coworkers and patients.
Ability to utilize office equipment.
Proficient use of optical tools, including pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.

Nice To Haves

ABO/NCLE certification is preferred but not required.
A minimum of one year of experience working as an Optician is strongly preferred.
Experience with HIPAA requirements is preferred.
PC skills, including Microsoft Office, Windows, and word processing.
Sales experience is preferred.

Responsibilities

Deliver an extraordinary experience to each patient and explain customized recommendations for products and services.
Receive patient handoffs from technicians or doctors, establish rapport, ask lifestyle questions, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Assist patients with selecting frames, lens types, and treatments, including tints and coatings, based on patient needs and facial measurements.
Educate patients about eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by Optometrists and Ophthalmologists.
Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to the patient's chart.
Follow up on pending orders, verify they meet time guidelines, inform patients about delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and requesting patient feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Inspect finished products for flaws and clean and polish lenses.
Communicate regularly with technicians and managers to share patient information and obtain order status.
Clean and organize frame boards, displays, mirrors, the work bench, and office area to maintain cleanliness and visual appeal.
Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.