Optical Consultant

AEG Vision•Bellevue, WA

About The Position

As an Optical Consultant at AEG, you will work alongside Optometrists to support patient care and education and help deliver exceptional patient experiences. You will learn about patients’ lifestyles and visual needs, explain customized product and service recommendations, and assist with eyewear and contact lens choices. The role also involves interpreting prescriptions, processing and following up on orders, communicating with patients and coworkers, dispensing and adjusting eyewear, and maintaining the cleanliness and presentation of the practice.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
PC skills, including Microsoft Office, Windows, and word processing.
Manual dexterity and hand-eye coordination.
Ability to collaborate with coworkers and patients.
Ability to utilize office equipment.
Ability to lift up to 10 pounds.
Ability to sit, stand, and walk for prolonged periods.

Nice To Haves

ABO/NCLE certification is preferred but not required.
A minimum of one year of experience working as an Optician is strongly preferred.
Experience with HIPAA requirements is preferred.
Sales experience is preferred.

Responsibilities

Deliver an extraordinary experience to each patient and establish rapport by asking about their lifestyle and visual needs.
Explain customized recommendations for products and services, and help patients select frames, lenses, lens treatments, tints, coatings, and specialty products based on their needs and facial measurements.
Stay current on company and industry products and procedures, manufacturer rebates, and available lenses and frames.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations; answer patient questions about insurance, products, services, pricing, upgrades, promotions, and warranties.
Interpret prescriptions written by Optometrists and Ophthalmologists.
Enter prescription information into the Electronic Health Record (EHR) and ALE system, ensuring required documentation is scanned and attached to the patient chart.
Follow up on pending orders, check that orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking and adjusting fit as needed, and soliciting patient feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort using appropriate tools.
Communicate regularly with technicians and managers to share patient information and obtain order status updates.
Inspect finished products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the workbench, and office areas to maintain the practice’s cleanliness and visual appeal.
Understand product issues and analyze problems.
Perform other duties as needed and assigned by the manager.