Optical Consultant

AEG Vision•Redmond, WA

About The Position

At AEG, the Optical Consultant works alongside Optometrists to support patient care and education and help deliver exceptional patient experiences. The role involves understanding patients’ visual needs, recommending appropriate eyewear and related products, explaining products and services, and assisting patients throughout the ordering, dispensing, and adjustment process. The consultant also supports order follow-up, insurance questions, accurate patient records, and the cleanliness and presentation of the practice.

Requirements

High school diploma or GED.
Strongly preferred: at least one year of experience working as an Optician.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to collaborate with co-workers and patients.
Ability to utilize office equipment.
Ability to lift up to 10 pounds.

Nice To Haves

ABO/NCLE certification preferred but not required.
Experience with HIPAA requirements preferred.
PC skills, including Microsoft Office, Windows, and word processing.
Sales experience preferred.

Responsibilities

Deliver an extraordinary experience to each patient and explain customized recommendations for products and services.
Receive patient handoffs from technicians or doctors, build rapport, ask about patients’ lifestyles and visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Keep current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by Optometrists and Ophthalmologists.
Enter prescription information into the Electronic Health Record (EHR) and ALE system, and ensure required documentation is scanned and attached to patient charts.
Follow up on pending orders, verify that orders meet time guidelines, inform patients of delays, and notify them when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Communicate regularly with technicians and managers about patient information and order status.
Inspect finished eyewear for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the workbench, and office areas to maintain the practice’s cleanliness and visual appeal.
Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.