Optical Consultant

AEG Vision•Maricopa, AZ

About The Position

At AEG, the Optical Consultant works alongside Optometrists to support patient care and education and help deliver an exceptional patient experience. The role involves understanding each patient’s visual needs, recommending appropriate eyewear and related products, explaining customized product and service recommendations, and supporting patients throughout the ordering and dispensing process. The Optical Consultant also handles prescription and patient-record entry, order follow-up, insurance and product questions, eyewear adjustments and repairs, and maintenance of the practice’s displays and work areas.

Requirements

High school diploma or GED.
PC skills, including Microsoft Office, Windows, and word processing.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to collaborate with coworkers and patients.

Nice To Haves

ABO/NCLE certification is preferred but not required.
At least one year of experience working as an Optician is strongly preferred.
Experience with HIPAA requirements is preferred.
Sales experience is preferred.

Responsibilities

Deliver an extraordinary experience to each patient and explain customized recommendations for products and services.
Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lenses and frames.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by Optometrists and Ophthalmologists.
Enter prescription information into the Electronic Health Record (EHR) and ALE system, ensuring required documentation is scanned and attached to the patient’s chart.
Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking for patient feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Inspect final products for flaws and clean and polish lenses.
Communicate with technicians and managers to share patient information or ask about order status.
Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
Understand product issues and analyze problems; accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.