Optical Consultant

AEG Vision•Swampscott, MA

About The Position

At AEG, the Optical Consultant works alongside Optometrists to support patient care and education and help deliver exceptional patient experiences. The role involves understanding patients’ visual needs, recommending appropriate eyewear and related products, educating patients about care and coverage, and supporting orders from entry through dispensing. The consultant also helps maintain an organized, clean, and appealing practice environment and collaborates with technicians and managers to address patient and order needs.

Requirements

High school diploma or GED.
PC skills, including Microsoft Office, Windows, and word processing.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to collaborate with coworkers and patients.

Nice To Haves

ABO/NCLE certification preferred but not required.
At least one year of experience working as an Optician strongly preferred.
Experience with HIPAA requirements preferred.
Sales experience preferred.

Responsibilities

Deliver an extraordinary experience to each patient and explain customized recommendations for products and services.
Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, and identify visual needs.
Recommend and help patients select frames, lenses, lens treatments, and specialty products based on patient needs and facial measurements.
Keep current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
Understand medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by Optometrists and Ophthalmologists.
Enter prescription information into the Electronic Health Record (EHR) and ALE system and ensure required documentation is scanned and attached to patient charts.
Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, adjusting as needed, and obtaining patient feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Communicate with technicians and managers to provide patient information or request order-status updates.
Inspect finished products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, workbench, and office area to maintain cleanliness and visual appeal.
Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.