Optical Consultant

AEG Vision•Swampscott, MA

About The Position

At AEG, the Optical Consultant works alongside Optometrists to support patient care and education and help provide exceptional patient experiences. The role includes understanding patients’ visual needs, recommending appropriate eyewear and related products and services, and guiding patients through product selection, insurance, orders, and eyewear care. The Optical Consultant also maintains accurate patient and order information, ensures finished eyewear meets quality and fit standards, and helps keep the practice’s displays and work areas clean and organized.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to collaborate with co-workers and patients.

Nice To Haves

ABO/NCLE certification.
At least one year of experience working as an Optician.
Experience with HIPAA requirements.
PC skills, including Microsoft Office, Windows, and word processing.
Sales experience.

Responsibilities

Deliver an extraordinary experience to each patient and explain customized recommendations for products and services.
Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Handle patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
Maintain a thorough understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by Optometrists and Ophthalmologists.
Enter prescription information into the Electronic Health Record (EHR) and ALE system, ensuring required documentation is scanned and attached to the patient’s chart.
Follow up on pending orders, verify that orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and soliciting patient feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Use optical tools including pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
Communicate regularly with technicians and managers to share patient information or request order-status updates.
Inspect finished products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the work bench, and office area to maintain the practice’s cleanliness and visual appeal.
Understand product issues, analyze problems, and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.