Optical Consultant

AEG Vision•Chesapeake, VA

About The Position

At AEG, the Optical Consultant works alongside Optometrists to support patient care and education and help provide exceptional patient experiences. The role guides patients in choosing frames, lenses, lens treatments, and specialty products suited to their visual needs; explains care, coverage, and product options; manages order follow-up and patient communications; and dispenses and adjusts eyewear. The position also involves accurate prescription and patient-record handling, insurance knowledge, coordination with technicians and managers, and maintaining a clean, organized, visually appealing practice.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to collaborate with coworkers and patients.
PC skills, including Microsoft Office, Windows, and word processing.

Nice To Haves

ABO/NCLE certification is preferred but not required.
At least one year of experience working as an Optician is strongly preferred.
Experience with HIPAA requirements is preferred.
Sales experience is preferred.

Responsibilities

Deliver an extraordinary patient experience and explain customized product and service recommendations.
Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle, and identify visual needs.
Recommend and assist patients in selecting frames, lenses, lens treatments, tints, coatings, and specialty products based on their needs and facial measurements.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
Maintain knowledge of medical and vision insurance eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by Optometrists and Ophthalmologists, enter prescription information into the EHR and ALE system, and ensure required documentation is scanned and attached to patient charts.
Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, adjusting as needed, and requesting patient feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Communicate regularly with technicians and managers to share patient information and obtain order status updates.
Inspect finished products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the work bench, and office area to maintain practice cleanliness and visual appeal.
Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.