Optical Consultant

AEG Vision•Camden, TN

About The Position

As an Optical Consultant at AEG, you will work alongside Optometrists to support patient care and education and help deliver exceptional patient experiences. You will guide patients through customized recommendations for frames, lenses, treatments, and specialty products based on their visual needs. The role also includes interpreting and entering prescriptions, coordinating and following up on eyewear orders, explaining insurance and product information, dispensing and adjusting eyewear, and maintaining the optical practice area.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to collaborate with coworkers and patients.

Nice To Haves

ABO/NCLE certification.
At least one year of experience working as an Optician.
Experience with HIPAA requirements.
PC skills, including Microsoft Office, Windows, and word processing.
Sales experience.

Responsibilities

Deliver an excellent patient experience and explain customized product and service recommendations.
Receive patient handoffs from technicians or doctors, build rapport, identify visual needs through lifestyle questions, and recommend appropriate frames, lenses, treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Handle patient calls, provide order updates, resolve order issues, and escalate issues to management.
Assist patients with selecting frames, lens types, tints, and coatings based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care, maintenance, warranties, protection plans, and replacement options.
Maintain an understanding of medical and vision insurance eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by Optometrists and Ophthalmologists.
Enter prescription information into the Electronic Health Record (EHR) and ALE system, ensuring required documentation is scanned and attached to patient charts.
Follow up on pending orders, verify they meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
Adjust and repair eyewear to support visual acuity, fit, and patient comfort.
Use optical tools, including pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers.
Communicate regularly with technicians and managers about patient information and order status.
Inspect finished products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain the practice's cleanliness and visual appeal.
Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.