Optical Consultant

AEG Vision•Pawtucket, RI

About The Position

At AEG, the Optical Consultant works alongside Optometrists to support patient care and education and help deliver exceptional patient experiences. The role involves understanding patients’ visual needs, explaining customized recommendations, and assisting with eyewear and contact lens products, services, insurance, and orders. The consultant also helps ensure eyewear is accurate, properly fitted, and comfortable, while maintaining the optical area and communicating with colleagues and management.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to collaborate with coworkers and patients.

Nice To Haves

ABO/NCLE certification is preferred but not required.
At least one year of experience working as an Optician is strongly preferred.
Experience with HIPAA requirements is preferred.
PC skills, including Microsoft Office, Windows, and word processing.
Sales experience is preferred.

Responsibilities

Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Keep current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management when needed.
Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by Optometrists and Ophthalmologists.
Enter prescription information into the EHR and ALE system and ensure required documentation is scanned and attached to patient charts.
Follow up on pending orders, verify that orders meet time guidelines, inform patients of delays, and notify them when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking patients for feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Inspect finished products for flaws and clean and polish lenses.
Communicate with technicians and managers to share patient information or request order-status updates.
Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain cleanliness and visual appeal.
Analyze product issues and answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.