Optical Consultant

AEG Vision•Springfield, MA

About The Position

As an Optical Consultant at AEG, you will work alongside Optometrists to support patient care and education and deliver exceptional patient experiences. You will help patients understand customized product and service recommendations, identify their visual needs, select eyewear and related products, and receive and dispense completed orders. The role also involves maintaining accurate patient records, coordinating with technicians and managers, addressing order issues, and keeping the practice and its displays organized and clean.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
PC skills, including Microsoft Office, Windows, and word processing.
Manual dexterity and hand-eye coordination.
Ability to collaborate with coworkers and patients.
Ability to utilize office equipment.
Ability to lift up to 10 lbs.
Prolonged sitting, standing, and walking.

Nice To Haves

ABO/NCLE certification preferred but not required.
Minimum of one year of experience working as an Optician strongly preferred.
Experience with HIPAA requirements preferred.
Sales experience preferred.

Responsibilities

Deliver an extraordinary experience to each patient and explain customized recommendations for products and services.
Receive patient handoffs from technicians or doctors, build rapport, ask about lifestyle, identify visual needs, and recommend appropriate frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by Optometrists and Ophthalmologists.
Enter prescription information into the Electronic Health Record (EHR) and ALE system, ensuring required documentation is scanned and attached to the patient's chart.
Follow up on pending orders, verify that orders are within time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments as necessary, and asking for patient feedback.
Adjust and repair eyewear using appropriate tools to support visual acuity, fit, and patient comfort.
Communicate regularly with technicians and managers to share patient information and obtain order-status updates.
Inspect final products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain the practice's cleanliness and visual appeal.
Understand product issues and analyze problems.
Answer patient questions accurately about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.