Optical Consultant

AEG Vision•Bellevue, WA

About The Position

At AEG, the Optical Consultant works alongside Optometrists to support patient care and education and help ensure patients receive exceptional care. The role provides a positive patient experience by explaining customized product and service recommendations, identifying patients' visual needs, and assisting them with eyewear and related products. The Optical Consultant also supports order follow-up, prescription documentation, insurance questions, eyewear dispensing and adjustment, and the organization and cleanliness of the practice.

Requirements

High school diploma or GED.
Strong organizational skills and attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills and a pleasant demeanor.
Manual dexterity and hand-eye coordination.
Ability to collaborate with co-workers and patients.

Nice To Haves

ABO/NCLE certification.
At least one year of experience working as an Optician.
Experience with HIPAA requirements.
PC skills, including Microsoft Office, Windows, and word processing.
Sales experience.

Responsibilities

Deliver an extraordinary experience to each patient and explain customized recommendations for products and services.
Receive patient handoffs from technicians or doctors, build rapport, ask lifestyle questions, and recommend suitable frames, lenses, lens treatments, and specialty products.
Stay current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
Take and return patient calls, provide order updates, resolve order issues, and escalate issues to management.
Help patients select frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
Educate patients on eyeglass and contact lens care, maintenance, warranty coverage, protection plans, and replacement options.
Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
Interpret prescriptions written by Optometrists and Ophthalmologists.
Enter prescription information into the Electronic Health Record (EHR) and ALE system, and ensure required documentation is scanned and attached to the patient's chart.
Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
Dispense glasses by inspecting the product, checking fit, making adjustments when needed, and requesting patient feedback.
Adjust and repair eyewear to support visual acuity, proper fit, and patient comfort.
Communicate with technicians and managers to share patient information and obtain order-status updates.
Inspect finished products for flaws and clean and polish lenses.
Clean and organize frame boards, displays, mirrors, the workbench, and office area to maintain the practice's cleanliness and visual appeal.
Analyze product issues and accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
Perform other duties as needed and assigned by the manager.