Optical Consultant

AEG Vision • Casa Grande, AZ

7d

About The Position

At AEG, the Optical Consultant works alongside Optometrists to support patient care and education and help provide an exceptional patient experience. The role builds rapport with patients, identifies their visual needs, and explains customized recommendations for eyewear and related products and services. It involves assisting with frame and lens selection, interpreting prescriptions, managing order information and follow-up, dispensing and adjusting eyewear, and answering questions about insurance, products, warranties, pricing, and services. The Optical Consultant also maintains product knowledge, communicates with technicians and managers, and keeps the practice’s displays and work areas clean and organized.

Requirements

• High school diploma or GED.
• PC skills, including Microsoft Office, Windows, and word processing.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service skills and a pleasant demeanor.
• Manual dexterity and hand-eye coordination.
• Ability to collaborate with coworkers and patients.
• Ability to utilize office equipment.
• Ability to lift up to 10 lbs.
• Prolonged sitting, standing, and walking.

Nice To Haves

• ABO/NCLE certification preferred, but not required.
• At least one year of experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• Sales experience preferred.

Responsibilities

• Deliver an extraordinary experience to each patient and explain customized product and service recommendations.
• Receive patient handoffs from technicians or doctors, ask about patients’ lifestyles and visual needs, and recommend suitable frames, lenses, lens treatments, and specialty products.
• Keep current on company and industry products and procedures, manufacturer rebates, and available lens and frame types.
• Take and return patient calls, provide order-status updates, resolve order issues, and escalate issues to management.
• Assist patients in selecting frames, lens types, and lens treatments, including tints and coatings, based on their needs and facial measurements.
• Educate patients on eyeglass and contact lens care and maintenance, warranty coverage, protection plans, and replacement options.
• Maintain an understanding of medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interpret prescriptions written by Optometrists and Ophthalmologists.
• Enter prescription information into the Electronic Health Record (EHR) and ALE system, ensuring required documentation is scanned and attached to the patient’s chart.
• Follow up on pending orders, verify orders meet time guidelines, inform patients of delays, and notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking fit, making adjustments as needed, and asking for patient feedback.
• Adjust and repair eyewear using appropriate tools to support visual acuity, proper fit, and patient comfort.
• Communicate regularly with technicians and managers, sharing patient information and requesting order-status updates as needed.
• Inspect finished eyewear for flaws and clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, workbench, and office areas to maintain the practice’s cleanliness and visual appeal.
• Understand product issues and analyze problems.
• Accurately answer patient questions about insurance, warranties, products, materials, services, pricing, upgrades, and promotions.
• Perform other duties as needed and assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED