Ops Supervisor - Station-2

Federal Express Corporation•Seaford, DE

12d•$25 - $38

About The Position

This frontline supervisor position supports FedEx’s Safety Above All Culture and manages day-to-day operations and assigned staff. The Operations Supervisor is responsible for safe and efficient package sortation through the management of Package Handlers. The role may also manage administrative employees and functions, ensuring administrative processes comply with FedEx policies and procedures and governmental regulations. This position supports the annex at 820 Chesapeake Dr, Cambridge, MD.

Requirements

High school diploma or GED.
At least six months of experience as a FedEx package handler, in a fast-paced environment such as retail, hospitality, a fulfillment center, warehouse, dock, or stock room/stock functions, military experience with honorable discharge, or supervisory experience.
Ability to inspire a shared vision and empower and motivate a team.
Ability to build professional rapport, lead a team effectively, and positively influence diverse groups.
Ability to apply sound business judgment to establish and accomplish goals.
Verbal and written communication skills to communicate with varied audiences and group sizes.
Ability to effectively instruct employees on processes and practices.
Ability to read, interpret, and draw conclusions from numerical data and written information.
Software skills, including Microsoft Office and web-based applications.
Ability to maintain working knowledge of relevant technology-based projects, devices, and computer applications.
Ability to mentor, coach, and serve as a knowledge resource to other employees.
May need to lift and carry up to 50 pounds.
May work in hot or cold temperatures and in an environment with loud noise and fumes.
Minimal travel required.
Resume upload required.

Nice To Haves

Bachelor’s degree.
Certification program, an Associate’s degree in a related area, or at least two years of college courses toward a degree may be considered in lieu of experience.

Responsibilities

Champion FedEx’s Safety Above All Culture and support related initiatives.
Manage staff, including hiring, termination, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns, and staff productivity.
Plan, organize, staff, direct, and control specific day-to-day operations.
Assign and manage employees to ensure safe and efficient package sortation, minimize operational cost, maximize operational quality, and manage trailer movement, tracking, and administration in coordination with the linehaul department as applicable.
Analyze operational performance through direct observation, reports, and collaboration; identify opportunities to improve key metrics and execute action plans.
Lead daily employee and/or planning meetings to communicate operational updates and daily goals, including speaking to small and large audiences.
Participate in developing and administer employee relations strategies, maintaining confidentiality of related materials and matters.
Participate in developing and administer company safety strategies and programs.
Investigate, resolve, or escalate customer service issues as appropriate.
Train new employees on job duties and performance expectations and ensure compliance with FedEx Ground policies, procedures, and training requirements, including quality assurance, SWAK, hazardous materials, VEDR coaching, and dock safety.
Mentor and develop critical skill sets for new or less-experienced Operations Supervisors.
Adapt to changing business needs with flexibility and urgency while leading and engaging employees positively and professionally.
Perform other duties as assigned.